TAMPA, FL – Mad Mobile, a recognized leader in Unified Commerce, congratulates Talbots on being named a 2017 Top Innovator by Apparel Magazine.
The distinction comes after Talbot’s completed its full rollout of Concierge, a mobile solution for store associates with key modules for Clienteling, Assisted Selling, and mPOS, to all 520 of its store locations nationwide. These stores collectively bring in $1.1 billion in annual revenue. With Concierge in their hands, Talbots store associates have instant mobile access to product and customer information that resides in enterprise systems.
Patrick Walsh, senior vice president of sales and operations, describes in the report how Talbots made a conscious shift to a relationship-based selling approach “to amplify the strength of the brand.” With this shift, Talbots sought a technology platform that could help them achieve their new goals and empower store associates. Impressed by Mad Mobile’s seamless integration with Oracle Customer Engagement and other key retail systems, Talbots selected the Concierge solution.
"Congratulations to Lizanne and the Talbots team for having the vision to transform their stores and empower store associates with mobile. We're incredibly proud of our partnership with Talbots and happy to see them recognized for their success," said Mad Mobile CEO Bruce Bennett.
Mobile-powered functionality, including digital inventory checks, integrated product catalogs, digital order management, customer lookup, and enhanced communications between associates and customers, all come together in Concierge to provide a mobile experience that is currently unmatched across the retail landscape.
In its full report on the award winners, Apparel Magazine noted that Concierge is creating demand, not just fulfilling it, and lifting average order value.
You can learn more about Concierge on the Mad Mobile website.
ABOUT MAD MOBILE
Mad Mobile is the leader in Unified Commerce with a platform that graphs real-time data from retail enterprise systems and key technology partners to unleash powerful new insights and mobile functionality for store associates. Mad Mobile’s award winning Concierge application enables store associates to conduct clienteling, assisted selling, and MPOS on any mobile device.
Top clients include Talbots, Books-A-Million, Ashley Furniture, Helzberg Diamonds, Aeropostale, Sysco, AutoNation, and Payless Shoesource. Offices in Tampa (HQ), NYC, Milan, Buenos Aires, and London.