TAMPA, Fla., Jan. 6, 2017 /PRNewswire/ -- Mad Mobile, a recognized leader in mobile-first retail transformation, congratulates Books-A-Million on winning a silver award in Mobile Innovation from Retail TouchPoints' 2017 Customer Engagement Awards. This award marks the second major honor for Mad Mobile's retail platform and Concierge solution in the last two months.
Books-A-Million is rolling out Concierge to all 250 of its stores nationwide, empowering its employees with an integrated mobile solution for store associates with key modules for Clienteling, Assisted Selling, and mPOS.
Through Concierge, Books-A-Million store associates have instant mobile access to both online book inventories as well as inventories available at other locations, improving the shopping experience for customers and boosting sales for its stores.
"As a mobile platform, Books-A-Million's Concierge application enables associates to find details about products in the store and those available online; locate inventory in nearby stores; purchase products not in the store to be shipped directly to the customer; and perform a variety of customer service features—including order status lookup, membership details, current promotions and best selling products," said Retail TouchPoints in its awards announcement.
This is the second time since November that Concierge has received a national honor for its success in transforming brick-and-mortar retail. Previously, Concierge client Talbots, Inc. received a Gold Award in Mobile Strategies in Retail TouchPoints' Store Operations Superstar Awards competition.
"Congratulations to Cy and the Books-A-Million team for having the foresight to transform their brick-and-mortar experience by empowering its associates with Concierge. We're incredibly proud of this honor, and of our continued partnership with Books-A-Million," said Mad Mobile CEO Bruce Bennett.
About Mad Mobile
Mad Mobile is transforming retail with mobile solutions that empower store associates to engage with customers, enhance the in-store shopping experience, and sell more. Concierge is a mobile retail platform that connects store associates with valuable customer and product information from enterprise systems (ECOM, ERP, CRM, DOM, POS) to unleash powerful functionality for clienteling, assisted selling, and mPOS. Top clients include Talbots, Books-A-Million, Ashley Furniture, Aeropostale, Sysco, AutoNation, and Payless Shoesource. Offices in Tampa (HQ), NYC, Buenos Aires, and London.